Common errors
What each error message means and how to fix it.
| Message | What it means | What to do |
|---|---|---|
| This page didn’t load | Something failed while loading data | Click Try again. If it persists, send support the exact text. |
| Your workspace is paused | Trial ended or plan expired | Choose a plan in Settings → Plan & billing |
| No … left this month | A monthly limit is used up | Wait for the reset or upgrade |
| Not available yet — ask your OutSurface admin | That integration isn’t enabled on the platform | Contact support |
| That key didn’t work (ChatGPT Ads) | The Advertiser API key is wrong, revoked or for another account | Create a new key in Ads Manager → Settings |
| The ad network refused the change | Meta/Google/OpenAI rejected an edit | Read the message shown; often a policy or permission issue |
| That would take total daily spend over your cap | Guardrail | Lower the budget or raise the cap in Guardrails |
| Meta only allows replies within 24 hours | DM window closed | Reply when the customer writes again |
| Couldn’t send (inbox) | The network rejected the reply | Check the account is still connected; reconnect if needed |
| Developer token is only approved for test accounts (Google Ads) | Platform’s Google Ads access is still limited | Contact support |
| This link has expired | Invite, download or sign-in link is too old | Ask for a new one |