Help and troubleshooting

Answers to common questions, connection checks, error messages and how to reach support.

In this section

• FAQHow long until I see results? Your first scan runs during onboarding. Trends become meaningful after one to two weeks…
• Social connection checkIf comments or messages aren't arriving, open Social inbox and click Check now (or Run a connection check).
• Common errorsWhat each error message means and how to fix it.
• Contact supportHow to reach the OutSurface team and what to include.